Cullen's Returns & Refunds

We make every effort to ensure you get your plants in the best possible condition. If there is is a problem with the condition of the plants on arrival please:

  • If possible note the damage on the delivery docket when your order arrives
  • Photograph any issues
  • Contact us ASAP and within 3 days of receiving your order, so we can arrange a replacement to be sent or for a refund to be issued.


We stand over the quality of our plants. Please be mindful of the fact that our plants are bare-root plants and will not look the same in Winter as they do in Spring and Summer.

Also, we cannot be responsible for inadequate aftercare of plants such as incorrect planting, weather conditions – drought or frost, wildlife damage, or improper maintenance.

If you are unsure of how to plant or care for your plants, please contact us and we will help.