This privacy policy explains how Cullen Nurseries collects and uses your personal information when you visit our website, contact us or purchase our products.

Who We Are

Cullen Nurseries operates the website https://cullennurseries.ie/ and is responsible for the personal information we collect through our business activities.

You can contact us about this policy or your personal information using the following details:

• Address: Ballysallagh, Hacketstown, Co. Carlow, R93 ER81, Ireland.
• Telephone: 085 776 2634.
• Online: Contact Cullen Nurseries.

Personal Information We Collect

Enquiries and Contact Forms

When you contact us by telephone, email, contact form, WhatsApp or social media, we collect the information you provide. This may include your name, email address, telephone number and details of your enquiry.

We use this information to respond to you, provide advice or quotations, arrange appointments and assist with orders.

Orders and Payments

When you place an order, we collect information needed to process your purchase, including your name, billing address, delivery address, contact details, order details and relevant delivery instructions.

We use this information to process payments, fulfil orders, arrange delivery or collection, provide customer support and handle refunds or other order enquiries.

Payment providers process the information required to complete your chosen payment method. We receive transaction information needed to confirm payment and administer your order. The payment provider’s privacy notice applies to its processing of your information.

Customer Accounts

If you register an account, we store the information provided in your profile and relevant order history. Authorised website administrators can access this information to manage accounts and provide support.

You can update available account details by logging in or contacting us.

Planting Guides and Marketing

If you request a planting guide or other resource, we use the contact information you provide to deliver it.

Where you consent to receive marketing, we may send nursery news, planting advice and product offers. You can withdraw your consent using the unsubscribe link in our marketing emails or by contacting us.

We may still send essential messages about your orders after you unsubscribe from marketing.

Comments and Reviews

If you leave a comment or review, we collect the information entered in the form. We may also collect your IP address and browser details to help detect spam and protect the website.

Your chosen display name and comment or review may be visible publicly after approval.

Where Gravatar is used, a hashed version of your email address may be provided to the service to check for an associated profile image. You can read its privacy policy at https://automattic.com/privacy/.

Images and Other Uploads

If you upload images, avoid including embedded location information or other personal information that is not necessary. Visitors may be able to extract embedded information from images published on the website.

Technical Information

Website systems may collect technical information such as your IP address, browser type, pages requested and error records. This information helps us operate the website, investigate problems and prevent misuse.

Our Legal Grounds for Using Your Information

We use personal information where an appropriate legal basis applies:

• Contract: to provide quotations you request, process purchases and fulfil orders.
• Legal obligations: to maintain accounting records and comply with applicable legal requirements.
• Legitimate interests: to respond to general enquiries, provide customer support, manage our business and protect the website, while taking your rights into account.
• Consent: for optional marketing and non-essential cookies or tracking where required.

If we need information to fulfil an order or respond to a request and you do not provide it, we may be unable to provide that service.

Cookies and Analytics

Cookies are small files stored on your device. Necessary cookies support functions such as shopping baskets, checkout, account login and security.

Optional cookies may support preferences, analytics or embedded content. Analytics cookies and other non-essential tracking require your consent before use.

Where optional cookies are offered, you can accept or reject them through the website’s cookie controls and change your preferences later. You can also manage cookies through your browser. Blocking necessary cookies may prevent parts of the website from working correctly.

Embedded Content and External Websites

Our website may include content provided by other websites, such as videos, maps or reviews. These providers may receive technical information about your visit and use cookies or similar technologies when their content loads.

If you follow links to external websites or contact us through social media or WhatsApp, those services also process information under their own privacy policies.

Who We Share Information With

We share information where necessary to provide our services or meet legal obligations. Recipients may include:

• Payment providers processing transactions.
• Delivery providers arranging delivery of your order.
• Website hosting, maintenance and support providers.
• Email and communications providers.
• Professional advisers, including accountants and legal advisers.
• Public authorities where disclosure is legally required.

Information shared should be limited to what is needed for the relevant purpose.

Information Received From Other Sources

We may receive payment confirmations, delivery updates and messages sent through third-party platforms. We use this information to administer orders, resolve queries and communicate with you.

International Transfers

Some service providers may process information outside the European Economic Area. Where this occurs, applicable data protection requirements must be met, including appropriate transfer safeguards where required. You can contact us for information about transfers relevant to your personal data and the safeguards used.

How Long We Keep Information

We retain information for as long as necessary for the purpose for which it was collected, taking account of legal requirements and unresolved complaints or disputes.

• Order and accounting records: records required for Irish tax purposes are generally retained for six years, or longer where legally required.
• Enquiries: retained for the time needed to resolve the enquiry and any related follow-up, complaint or dispute.
• Account information: retained while needed to provide your account and related services, subject to applicable recordkeeping requirements.
• Marketing information: retained while your subscription remains active. A limited record of an unsubscribe request may be retained to respect your preferences.
• Comments and reviews: retained while published and for any period needed for moderation or related complaints.
• Technical records: retained only for the period needed for operation, troubleshooting and security.

Your Rights

Subject to the conditions in data protection law, you may:

• Request access to your personal information.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of your information.
• Request restrictions on its use.
• Object to processing based on legitimate interests.
• Request a portable copy of eligible information.
• Withdraw consent where processing relies on consent.
• Object to direct marketing at any time.

Contact us using the details above to exercise your rights. We may need proportionate information to confirm your identity. We normally respond within one month and will explain any lawful extension.

Withdrawal of consent does not affect processing lawfully carried out before withdrawal. Some records may need to be retained to meet legal obligations.

Protecting Your Information

We are responsible for applying appropriate technical and organisational safeguards to personal information. No method of online transmission or storage can be guaranteed completely secure.

If a personal data breach occurs, we will assess the incident and notify the relevant authority and affected individuals where required by law.

Complaints

Please contact us if you have concerns about how we handle your information. You also have the right to complain to the Irish Data Protection Commission or another competent supervisory authority.

Visit www.dataprotection.ie for further information.

Changes to This Policy

We may update this policy to reflect changes to our services, processing activities or legal requirements. Updates will be published on this page, with additional notice where required.

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